(Update — Decem­ber 21: After more than a week, they finally emailed the ticket! Phew. That was one long wait!) For all their promises to ensure cus­tomer sat­is­fac­tion, it’s hard to under­stand why they con­tinue to be so slack! This hap­pened to me on Mon­day while book­ing an online ticket. The page timed out and I didn’t […]