Responses

1. Jagdish says:
   

   May 22nd, 2007 at 8:40 pm (#)

   My mail to TATA INDICOM for dis­con­nect­ing my inter­net. Pretty sim­i­lar expe­ri­ence!
   ————————————————

   Respected Sir,

   I was informed by cus­tomer ser­vice desk on sat­ur­day that the ser­vice would be dis­con­nected owing to “cost-cutting” ini­tia­tives. They plan to de-commission the server to save costs! 

   When it comes to sign­ing up a cus­tomer for ser­vice or when it comes to leav­ing a cus­tomer in lurch, there is an amaz­ing amount of con­sis­tency in terms of speed. How­ever, when it comes to deliv­er­ing the ser­vice , one doesn’t find an iota of con­sis­tency!
   Cus­tomer Ser­vice team has offered to give a refund, I have declined the refund because :-

   1. I do not have have the band­width to track the the refund of the cheque. It would be another ago­niz­ing set of phone calls. At this rate I would have spo­ken to more than 90% of the cus­tomer ser­vice exec­u­tives employed with TATA INDICOM and would have spent more money and effort to track the refund com­pared to money that I would have received! 

   2. I under­stand TATA-INDICOM is hav­ing severe cost press­sures. By not claim­ing the refund, it gives plea­sure in donat­ing money to TATA INDICOM so that they can meet their rev­enue targets!

   3. I will save nec­ces­sary sta­tionery costs for TATA INDICOM so that it con­tributes to the “cost-cutting” initiative!

   What amazes me is the level of busi­ness plan­ning that is being done before sign­ing up a cus­tomer. It is extremely painful to see a pri­vate com­pany car­ry­ing a TATA brand-name is pro­vid­ing deplorable ser­vices when com­pared to state-owned tel­cos. It is time to re-christen the name of the com­pany by remov­ing TATA as TATA sig­ni­fies trust and ser­vice.
   I will stop with this mail. But some of the other cus­tomers could call up CNN-IBN and NDTV and give the ‘nec­es­sary’ pub­lic­ity to your com­pany by demon­strat­ing the ser­vice lev­els they received. Not many peo­ple can swal­low their hard-earned money going down the drain! You might have to spend more money for doing dam­age con­trol as com­pared to de-commissioning the server! 

   It would be very inter­est­ing to see as to how long the com­pany pros­pers with these level of services.

   I appre­ci­ate your time in read­ing this eMail.
   Thanks, Jagdish

2. Twilight Fairy says:
   

   May 23rd, 2007 at 12:07 am (#)

   good­ness! such pathetic state of affairs in blr of all places! i know all ser­vice providers are basi­cally pathetic and need to be flogged but not hav­ing a port in a par­tic­u­lar loca­tion in some place like blr is like unbelievable.

3. Aqua says:
   

   May 23rd, 2007 at 12:39 am (#)

   sweets…just get GPRS enabled on your phone through air­tel (go for the mobile office option) and voila! you can surf the net any­where using your phonewa as a modem. i am a recent con­vert after the bsnl broad­band at home kept tripping.

   and ya..even the air­tel cus­tomer ser­vice has this smug atti­tude. sheesh!
   :)

4. Srikanth says:
   

   May 23rd, 2007 at 11:08 am (#)

   BSNL is pretty good.
   But, first you have to go through their bureau­cratic hur­dles.
   fill up a form, get sign from 3/4 peo­ple, go to another loca­tion to pay money, fill up three forms and get it signed from the cashier that you paid money, give to two dif­fer­ent people(retain the third one with you, so that you have proof of that, in case the other two are mis­placed, which is not uncom­mon).
   then talk to two other peo­ple that you have already paid and the “file” needs to be moved. Depend­ing on var­i­ous sce­nar­ios, based on the moods of so many peo­ple involved, and ofcourse the start tim­ings which can be streched upto “lunch” where the sec­ond guy is gone for lunch by the time the first one appeared in office.
   spare a cou­ple of days away from office.
   after all this, there are chances that you might get the con­nec­tion in a week (if you are lucky).
   I am very for­tu­nate to get in less than a week.

   Again there is a catch, if you already donot have a land­line con­nec­tion, you can apply for them together(you need to have a land­line con­nec­tion to have broad­band)
   but chances are that they are two depen­dent things, and based on moods and work tim­ings of two dif­fer­ent groups within same org, who sets up your land­line and then broadband.

   But hav­ing said all this, its a pretty reli­able con­nec­tion, and I went for it because none of the other ser­vice providers “serve” our area.

5. Kartik says:
   

   May 23rd, 2007 at 11:34 am (#)

   BSNL all the way. I filled in one form and sub­mit­ted it at one loca­tion after pay­ing the advance money at the same counter. That was the easy part, get­ting the con­nec­tion was lot more dif­fi­cult. The modem installers didn’t know what to do and I was given the wrong pass­word to boot. Finally it all came together after one month and its been fine so far. More or less. There have been down­times but hey this is BSNL — I would be stunned if it all worked perfectly.

   There is no way I’m going to pay the scam­sters at Tata or Reliance or Air­tel for broad­band — their cus­tomer ser­vice sucks.

6. anita says:
   

   May 23rd, 2007 at 1:31 pm (#)

   jagdish: this is the first time i’ve heard of can­celling the line because of cost cut­ting reasons! 

   Twi­light Fairy: unfor­tu­nately, yes… :( 

   Aqua: hey, thanks! will check out the option!

   Srikanth: that’s one hur­dle too many!!

   Kar­tik: will check it out. i have the form. so will sub­mit it one of these days and let’s see what hap­pens after that! let’s hope it doesn’t take that long…

7. bijoy ak says:
   

   May 26th, 2007 at 1:05 am (#)

   get an air­tel card installed in ur lap­top by spend­ing a one-time pay­ment of Rs. 5000. pay about Rs 600 per month for 120 kbps connection.

8. Roshan says:
   

   May 27th, 2007 at 11:08 am (#)

   I have to say that although I had some ini­tial prob­lems with TATA Indicom’s broad­band ser­vices, as in being given wrong infor­ma­tion by their cus­tomer care ser­vice on a cou­ple of occa­sions, it has been smooth sail­ing since Decem­ber of last year. I have had no com­plaints and when I am at home the com­puter is always switched on. So I am one happy cus­tomer after that ini­tial 2 month glitch. :)

9. sushmita says:
   

   May 29th, 2007 at 10:52 am (#)

   Still with BSNL? I too have one, and every­day, the con­nec­tion conks off for a few hrs.

10. Smitha T T says:
    

    May 29th, 2007 at 2:42 pm (#)

    I had a very bad expe­ri­ence with tata Indi­com. Then we had BSNL which really works fine. Now moved to dif­fer­ent loca­tion and Air­tel Said They can’t and BSNL said 6 months. So ended up with hat­way. Intially they were good in pro­vid­ing con­nec­tion. But now a days its down alo­most all days. You call them they will say it will be rec­ti­fied within 24hrs.

    I don’t know when I will get BSNL connection

11. goBroadband says:
    

    June 5th, 2007 at 10:30 pm (#)

    Try Reliance WiMax broad­band avail­able in most areas now. More details on my blog as they con­tacted me today…

    http://convergence.in/blog/2007/06/05/reliance-wimax-in-bangalore-up-and-running/

12. Vinutha says:
    

    June 10th, 2007 at 12:39 pm (#)

    All the best with BSNL! I applied for a phone con­nec­tion with the hope of installing BSNL Broad­band, in Octo­ber 2006. Still wait­ing for that con­nec­tion. You know why? The per­son at BSNL who fed my appli­ca­tion into the sys­tem typed in the pin code as 560096 instead of 560086. To dis­cover that this as the rea­son for delay took me about 3 months and to rec­tify it, sev­eral phone calls to the exchange where the file is mis­tak­enly sit­ting at, then to my exchange for fol­low up etc etc. Noth­ing has hap­pened yet. I want my money back, but the paper work for that itself is so daunt­ing, I can’t be both­ered! I don’t know why they are spend­ing tax payer’s money on all those hoard­ings. Just to give Mr Maran an ego boost. All the best.
    I have a Zeenext con­nec­tion which trou­bles me once in a way, but is bet­ter than nothing.

13. p says:
    

    June 11th, 2007 at 12:46 pm (#)

    what­ever you do, don’t get TATA INDICOM. we had a ter­ri­ble expe­ri­ence with them, which entailed three weeks of no inter­net con­nec­tion and hor­ren­dously unpro­fes­sional cus­tomer ser­vice dur­ing that time. we made the mis­take of pay­ing for four months in advance, and after two switched to air­tel. we’ve been very happy with air­tel. you are not alone!

14. Deepak says:
    

    August 2nd, 2007 at 5:52 pm (#)

    Hi Folks,

    I am now wor­ried by apply­ing to RELIANCE WIMAX.

    I applied for a RELIANCE WIMAX con­nec­tion past 2 weeks. I still havent got any con­necion yet though. I am tired of call­ing the exec­u­tives each and every day atleast for 3 times. I get a tai­lor made answer as “Your con­nec­tion is under process, you will get the con­nec­tion in next 3 days”. Now a days no one is respond­ing to my call at all. If I try from other no. they give me the above men­tioned response I dont know when will i be get­ting my connection.

    Even if i get my con­nec­tion in next cou­ple of days, I am wor­ried whether the instal­la­tion process will be suc­cess­full or not, if not again how bad do I need to strug­gle. More over i am not get­ting a direct con­tact to RELIANCE.

    If any one can help me on pro­vid­ing the solu­tion please feel free to con­tact me on 9900600356 (any time)

15. Deepak says:
    

    August 16th, 2007 at 9:32 am (#)

    Hey Folks,

    I got my con­nec­tion, the speed is really awe­some even if i have selected 150 Kbps, no prob­lems as yet. If at all if you want to get a Broad­band con­nec­tion, then I sug­gest please go for RELIANCE WIMAX.

    Thanks a lot Reliance. 

    I am very happy with it now

16. Mili says:
    

    August 17th, 2007 at 5:22 pm (#)

    Peo­ple in Bangalore,please dont opt for Reliance wimax.It is not at all reliable.

    I took it a week back and dur­ing week­ends and week­day nights,there is no connection.

    And the Cusomer care is really irritating.

    Go for some­thing else,But not for Wimax

17. Deepak says:
    

    August 23rd, 2007 at 8:46 am (#)

    Same for me.. .

    I was very happy with the con­nec­tion 1 st week. Later got the col­ors out

    Bangalore,please dont opt for Reliance wimax.It is not at all reliable.

    dur­ing week­ends and week­day nights,there is no connection.

    And the Cusomer care is really irritating.

    Go for some­thing else,But not for Wimax. Pass­word needs to be RESET atleast thrice in a week and you will have to make a call to a STD cust care no. Which is really expen­sive. and to con­nect to the server is adventurous. 

    Plan­nig to Quit soon.

18. Vishwa says:
    

    August 23rd, 2007 at 3:40 pm (#)

    Beware of Info­s­pace Tech­nolo­gies
    (dis­trib­u­tors of Reliance Wimax)
    I bought a Reliance Wimax con­nec­tion from these guys. They promised me a con­nec­tion in 2 weeks after col­lect­ing money from me, but were unable to do so say­ing there was no tower near my house in BTM Lay­out, Ban­ga­lore. How­ever I ahve been ask­ing them for a refund and they are not pay­ing up!!! So guys please do not pay any money to these peo­ple in advance and get cheated.

19. xotiq says:
    

    September 7th, 2007 at 3:10 pm (#)

    nice to read dif­fer­ent expe­ri­ences.…
    been with air­tel for broad­band, nearly 2 years.…and ser­vice has been v.good…but not with their EDGE Data card.…is quite slow.

    My par­ents use BSNL broad­band, and man…the speed rocks.…though the same cant be told about their service :-)

20. Karthik says:
    

    October 11th, 2007 at 12:52 am (#)

    Reliance wimax con­nec­tion was pretty good till now. Only prob­lem is their cus­tomer sup­port peo­ple who are not avail­able any time..

    http://reliance-wimax.blogspot.com/

21. naveen tiwari says:
    

    October 11th, 2007 at 1:22 pm (#)

    hi guys,
    I am from Ban­ga­lore. I took the wimax con­nec­tion from reliance. The ser­vice is pathetic.
    Please don’t go with the Reliance Wimax con­nec­tion.
    There DHCP server will be down some twice or thrice in a week (I have expe­ri­enced it). Apart from this, there is some seri­ous prob­lem with their instru­ment (indoor). If you call their cus­tomer care, they will give you a call report num­ber. There after you keep on call­ing them. Every time they will say the same thing, “We will look into the mat­ter”.
    I am tast­ing the same thing for last 4 days and no action has been taken.
    So guys, I will advice every body “NOT TO GO WITH RELIANCE ” .

22. sunil kumar says:
    

    June 19th, 2008 at 10:33 pm (#)

    Tata wimax broad­band con­nec­tion avi­l­able now in
    all over Bangalore.

    Fill up a appli­ca­tion today and get con­nected within 48 hours ( 2 Days ).
    Are you wor­ry­ing where to get appli­ca­tion form.

    IF you want to know the tar­iff plans, con­nec­tiv­ity details and features.

    IF you need appli­ca­tion and any Queries.

    Pls Con­tact On

    9243108958.

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    June 25th, 2008 at 1:08 am (#)

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