Comments on: Where’s the customer in customer service?! Trouble with ICICI Bank http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/ Mon, 15 Mar 2010 15:22:56 +0530 http://wordpress.org/?v=2.8.4 hourly 1 By: Shalin http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/comment-page-1/#comment-1285263 Shalin Thu, 21 May 2009 04:59:14 +0000 http://www.anitabora.com/blog/?p=504#comment-1285263 It is actually so disappointing to see professional organisations falling short on their promises. You can try to lodge a complain with www.complaintsboard.com. Have never personally tried this but have heard a lot. It is actually so disappointing to see professional organisations falling short on their promises. You can try to lodge a complain with http://www.complaintsboard.com. Have never personally tried this but have heard a lot.

]]> By: Maverick http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/comment-page-1/#comment-1081876 Maverick Sun, 23 Nov 2008 19:27:50 +0000 http://www.anitabora.com/blog/?p=504#comment-1081876 In the last few years, the easily available credit cards and loans in the market have superbly enabled us to increase our purchasing power way beyond what our salaries ever could. I can now buy just about anything on EMI by availing of these loans and credit cards - be it a car, a house, expensive jewellery or a branded watch that costs almost more than 10 times my salary! What bliss.... and all because of the availability of credit at this age. Its a lifestyle I so enjoy, but one which I know I must curb at some point. I have been telling myself that I should stop spending too much on my card because the bills at the end of the month tend to bother me. This heavily credit-dependent lifestyle makes me feel good and experience things I couldn't otherwise, but it also stresses me out every now and then. I tell myself and I want to stop but I can't seem to! It's almost like an addiction now. It's frustrating every now and then. Anyway, logic not prevailing, I have been continuing the same lifestyle. I don't think I will ever be able to stop it completely but regulating the habit is something I am looking at now. I have begun to search for some way in which I could possible get some professional guidance on "how much" of this indulgence was ok for me at each point. To what extent could I indulge and still manage to pay my bills and EMIs? To what extent can I afford to live on credit and yet not be stressed about the bills?! How many loans can I take and still manage to pay off the EMI's comfortably every month so that I am not in a situation where I have no money in the last week of every month!?? For how many months of the year can I afford to continue paying the minimum on my credit card? Would any of you be aware of any such service that I can avail of? Who do I approach for such advice? Would be great if you could write in and advise me people! In the last few years, the easily available credit cards and loans in the
market have superbly enabled us to increase our purchasing power way beyond
what our salaries ever could.

I can now buy just about anything on EMI by availing of these loans and
credit cards — be it a car, a house, expensive jewellery or a branded watch
that costs almost more than 10 times my salary! What bliss.… and all
because of the availability of credit at this age. Its a lifestyle I
so enjoy, but one which I know I must curb at some point. I have been
telling myself that I should stop spending too much on my card because the
bills at the end of the month tend to bother me. This heavily
credit-dependent lifestyle makes me feel good and experience things I
couldn’t
otherwise, but it also stresses me out every now and then. I tell myself and
I want to stop but I can’t seem to! It’s almost like an addiction now. It’s
frustrating every now and then.

Anyway, logic not prevailing, I have been continuing the same lifestyle. I
don’t think I will ever be able to stop it completely but regulating the
habit is something I am looking at now. I have begun to search for some way
in which I could possible get some professional guidance on “how
much” of this indulgence was ok for me at each point. To what extent could I
indulge and still manage to pay my bills and EMIs? To what extent can I
afford to live on credit and yet not be stressed about the bills?! How many
loans can I take and still manage to pay off the EMI’s comfortably every
month so that I am not in a situation where I have no money in the last week
of every month!?? For how many months of
the year can I afford to continue paying the minimum on my credit card?

Would any of you be aware of any such service that I can avail of? Who do I
approach for such advice? Would be great if you could write in and advise me
people!

]]> By: ICICI Bank Service Team http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/comment-page-1/#comment-1046396 ICICI Bank Service Team Wed, 29 Oct 2008 05:13:13 +0000 http://www.anitabora.com/blog/?p=504#comment-1046396 Dear Mr. Singh, Please write to us at headservicequality@icicibank.com with your account number and contact details. Please use subject line as " Comments from Site". Sincerely, Nazia Sayeed Office of Head Service Quality ICICI Bank. Dear Mr. Singh,

Please write to us at headservicequality@icicibank.com with your account number and contact details. Please use subject line as ” Comments from Site”.

Sincerely,

Nazia Sayeed
Office of Head Service Quality
ICICI Bank.

]]> By: Bhola Prasad Singh http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/comment-page-1/#comment-1044769 Bhola Prasad Singh Mon, 27 Oct 2008 09:02:04 +0000 http://www.anitabora.com/blog/?p=504#comment-1044769 Dear Sir. I have NRI a/c and I want to withdraw some amount from my account through ATM.Pl suggest me how much amount we can withdraw in single day because in this time I am in Abudhabi.Pl mention the withdraw amount from same bank atm and from another bank.Thanks Regards Bhola Prasad Singh Abudhabi Dear Sir. I have NRI a/c and I want to withdraw some amount from my account through ATM.Pl suggest me how much amount we can withdraw in single day because in this time I am in Abudhabi.Pl mention the withdraw amount from same bank atm and from another bank.Thanks

Regards
Bhola Prasad Singh
Abudhabi

]]> By: ICICI Bank Service Team http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/comment-page-1/#comment-1009090 ICICI Bank Service Team Tue, 30 Sep 2008 09:23:10 +0000 http://www.anitabora.com/blog/?p=504#comment-1009090 September 30, 2008 Dear Sir/ Madam, We greatly value your relationship with us. In the context of the developments in the international financial markets, we thought it pertinent to bring to you our perspective of the prevailing situation. We would like to bring to your attention that the Indian banking system is well regulated and significantly insulated from global developments. This is because it is mandatory for all Indian Scheduled Commercial Banks to retain 34% of the deposit base in the form of Government Securities (SLR) and cash with RBI (CRR). Besides, sound policies of RBI have ensured prudent credit practices in the Indian Banking system. ICICI Bank is already compliant with the BASLE II requirement in respect of risk management practices and capital adequacy. At 13.4%, ICICI Bank has one of the highest capital adequacy ratios in the Indian banking industry. Last year, ICICI Bank raised Rs. 20,000 crores (US $ 5 billion) of equity capital, which almost doubled our equity capital base. We have a net worth of over Rs. 47,000 crores (US$ 10 billion), again one of the highest in the banking industry in India We have consolidated total assets of over Rs. 4,84,000 crores (over US $ 105 billion), which is diversified across a wide range of asset classes across retail, wholesale and rural banking. ICICI Bank is amongst the most profitable banks in India. In FY 08, ICICI Bank made a profit of Rs. 4,158 crores (US$ 900 million). ICICI Bank has the highest credit ratings in the Indian financial sector. We have AAA ratings for our instruments, such as senior bonds, subordinated bonds, and deposits. We have the highest foreign currency bond ratings assigned to any Indian bank from Moodys and S&P. We continue to invest in growth, indicating our confidence in the opportunities in the Indian market. In 07-08, ICICI Bank added 650 new branches, taking the total strength to over 1400 branches. We thank you for reposing trust in us over the years. We look forward to setting new benchmarks in service levels in India and to create a bank that you will continue to be proud of. As a testimony to the above, please find below the clarification given by Reserve Bank of India. Date : 30 Sep 2008 RBI Statement on ICICI Bank's Financial Position There are reports in some sections of the media that based on rumours regarding the financial strength of ICICI Bank, depositors are withdrawing cash at its ATMs and branches in some locations. It is clarified that the ICICI Bank has sufficient liquidity, including in its current account with the Reserve Bank of India, to meet the requirements of its depositors. The Reserve Bank of India is monitoring the developments and has arranged to provide adequate cash to ICICI Bank to meet the demands of its customers at its branches/ ATMs. The ICICI Bank and its subsidiary banks abroad are well capitalised. Alpana Killawala Chief General Manager Press Release : 2008-2009/412 Sincerely, Uma Lakhani Office of Head Service Quality ICICI Bank Ltd. September 30, 2008

Dear Sir/ Madam,
We greatly value your relationship with us. In the context of the developments in the international financial markets, we thought it pertinent to bring to you our perspective of the prevailing situation.

We would like to bring to your attention that the Indian banking system is well regulated and significantly insulated from global developments. This is because it is mandatory for all Indian Scheduled Commercial Banks to retain 34% of the deposit base in the form of Government Securities (SLR) and cash with RBI (CRR). Besides, sound policies of RBI have ensured prudent credit practices in the Indian Banking system.

ICICI Bank is already compliant with the BASLE II requirement in respect of risk management practices and capital adequacy. At 13.4%, ICICI Bank has one of the highest capital adequacy ratios in the Indian banking industry. Last year, ICICI Bank raised Rs. 20,000 crores (US $ 5 billion) of equity capital, which almost doubled our equity capital base. We have a net worth of over Rs. 47,000 crores (US$ 10 billion), again one of the highest in the banking industry in India We have consolidated total assets of over Rs. 4,84,000 crores (over US $ 105 billion), which is diversified across a wide range of asset classes across retail, wholesale and rural banking.

ICICI Bank is amongst the most profitable banks in India. In FY 08, ICICI Bank made a profit of Rs. 4,158 crores (US$ 900 million).

ICICI Bank has the highest credit ratings in the Indian financial sector. We have AAA ratings for our instruments, such as senior bonds, subordinated bonds, and deposits. We have the highest foreign currency bond ratings assigned to any Indian bank from Moodys and S&P.

We continue to invest in growth, indicating our confidence in the opportunities in the Indian market. In 07–08, ICICI Bank added 650 new branches, taking the total strength to over 1400 branches.

We thank you for reposing trust in us over the years. We look forward to setting new benchmarks in service levels in India and to create a bank that you will continue to be proud of.

As a testimony to the above, please find below the clarification given by Reserve Bank of India.

Date : 30 Sep 2008
RBI Statement on ICICI Bank’s Financial Position
There are reports in some sections of the media that based on rumours regarding the financial strength of ICICI Bank, depositors are withdrawing cash at its ATMs and branches in some locations.

It is clarified that the ICICI Bank has sufficient liquidity, including in its current account with the Reserve Bank of India, to meet the requirements of its depositors. The Reserve Bank of India is monitoring the developments and has arranged to provide adequate cash to ICICI Bank to meet the demands of its customers at its branches/ ATMs.

The ICICI Bank and its subsidiary banks abroad are well capitalised.

Alpana Killawala
Chief General Manager

Press Release : 2008–2009/412

Sincerely,

Uma Lakhani
Office of Head Service Quality
ICICI Bank Ltd.

]]> By: sateesh http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/comment-page-1/#comment-660534 sateesh Sat, 22 Mar 2008 20:17:25 +0000 http://www.anitabora.com/blog/?p=504#comment-660534 I live in UK. I had my indian and NRI accounts with ICICI. At one time I got an urgent requirement to submit indian ICICI account statements atttested to gov in UK with a short notice period. I was told by call center here to walk in any branch in UK. As they have very few I travelled almost two hours to go there in person (ofcourse I had to take a day off) and told my urgency. I taken the printouts with me taken from internet banking. The bank manager after listening to every thing told me its not possible to attest them as the UK banks cannot access the Indian accounts. I called india call center to send me the same for which they said they can only courier to my indian address with in 21 days that too I have to pay for them for every statement a considerable amount. what I interest to say here is their systems seriously lack integration. They can never become a true global player with this kind of service.. I live in UK. I had my indian and NRI accounts with ICICI. At one time I got an urgent requirement to submit indian ICICI account statements atttested to gov in UK with a short notice period. I was told by call center here to walk in any branch in UK. As they have very few I travelled almost two hours to go there in person (ofcourse I had to take a day off) and told my urgency. I taken the printouts with me taken from internet banking. The bank manager after listening to every thing told me its not possible to attest them as the UK banks cannot access the Indian accounts. I called india call center to send me the same for which they said they can only courier to my indian address with in 21 days that too I have to pay for them for every statement a considerable amount. what I interest to say here is their systems seriously lack integration. They can never become a true global player with this kind of service..

]]> By: b.r. http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/comment-page-1/#comment-522481 b.r. Thu, 20 Dec 2007 17:11:39 +0000 http://www.anitabora.com/blog/?p=504#comment-522481 I fully share the bitter feelings of the writes above, having heard first hand experiences of their callous indifference. I would suggest that the issue is reported to pehredar@moneycontrol.com They will be sure to take it up. I fully share the bitter feelings of the writes above, having heard first hand experiences of their callous indifference.

I would suggest that the issue is reported to

pehredar@moneycontrol.com

They will be sure to take it up.

]]> By: Vinod http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/comment-page-1/#comment-522292 Vinod Thu, 20 Dec 2007 14:32:43 +0000 http://www.anitabora.com/blog/?p=504#comment-522292 Hello Customers I am also being harassed on hands with ICICI. There is Reserve Bank of India website to protect consumer intrest. https://reservebank.org.in/compltindex.htm Thanks Vinod Hello Customers

I am also being harassed on hands with ICICI.
There is Reserve Bank of India website to protect consumer intrest.

https://reservebank.org.in/compltindex.htm

Thanks
Vinod

]]> By: Chetana http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/comment-page-1/#comment-519406 Chetana Tue, 18 Dec 2007 18:11:55 +0000 http://www.anitabora.com/blog/?p=504#comment-519406 Oh, man.. I had a similar experience with them. Worst banking experience. It took 40 days of repeated fone calls, emails, to enable my disabled account. Totally clueless customer service people, lethargic remittance team. Oh, man.. I had a similar experience with them. Worst banking experience. It took 40 days of repeated fone calls, emails, to enable my disabled account. Totally clueless customer service people, lethargic remittance team.

]]> By: Vivek Jain http://www.anitabora.com/blog/2007/11/14/where%e2%80%99s-the-customer-in-customer-service-trouble-with-icici-bank/comment-page-1/#comment-510838 Vivek Jain Tue, 11 Dec 2007 21:11:49 +0000 http://www.anitabora.com/blog/?p=504#comment-510838 My wife and I have suffered immensely due to ICICI bank negligence and incompetence. They are even telling lies. Everyone should warn their friends to stop banking with them, as the consequences of thier neglect can be very severe on families like us. They will not hesitate to tell lies on your face. My wife and I have suffered immensely due to ICICI bank negligence and incompetence. They are even telling lies. Everyone should warn their friends to stop banking with them, as the consequences of thier neglect can be very severe on families like us. They will not hesitate to tell lies on your face.

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