Just A Little Something - A Blog by Anita Bora
  • Home
  • About
  • Blog Roll
  • Travel & Adventure
  • Archives
  • Gallery
  • Categories
    • Adventure
    • Art
    • Blogs
    • Books
    • Cycling
    • DesiPundit
    • Eating
    • Entertainment
    • Feline Obsession
    • Films
    • Food
    • Hobbies
    • Humour
    • India
    • Internet
    • Living
    • Mumbai Attacks
    • Music
    • Nature & Wildlife
    • Personal
    • Photography
    • Projects
    • Q & A
    • Quiz
    • Rants
    • Running
    • Sports
    • Technology
    • Travel
    • Tsunami disaster
    • Uncategorized
    • Work
  • Subscribe via RSS

They couldn’t make my trip!

February 3rd, 2010  |  Published in Internet, Personal, Rants  |  5 Comments

Had quite a bad expe­ri­ence with makemytrip.com today. 

I booked a ticket online for a bus to Chen­nai in the morn­ing. After the pay­ment was done, the screen blanked out and I didn’t get a con­fir­ma­tion for my ticket. 

Then I receive an SMS with my book­ing ID and a mes­sage that my credit card had been charged. But there was no ticket for me in my mailbox.

When these kind of gaffes hap­pens, I also realised that they don’t call to tell you that some­thing went wrong. I had to wait for around 10 min­utes on their toll free num­ber try­ing to fig­ure out what hap­pened. The lady apol­o­gised and asked me to try after an hour. 

Later in the after­noon, I try again. After another 12 min­utes of hold­ing for some­one to answer, I get told that my book­ing is not done. My card is charged (!). And could I make the book­ing again? And not only that, pay again? 

Why would I want to book my tick­ets again on a web­site which can’t get it right? 

(Mean­while, I stum­bled across this when going through the Open Social Media Chal­lenge.)

Responses

Feed Trackback Address
  1. Joseph says:

    February 3rd, 2010 at 11:15 pm (#)

    Even I had a sim­i­lar expe­ri­ence with make­mytrip. But lucky me, after con­stantly dial­ing their num­ber for 2 days I got hold of some­one who sent me the ticket. I never went back to this site again.

  2. Michael Vrlaku says:

    February 5th, 2010 at 2:42 am (#)

    I am look­ing to hire a blog­ger to help me with my inter­net mar­ket­ing. I am attempt­ing to cre­ate a large inter­net based mar­ket­ing struc­ture for my branch in Bank of Amer­ica. Through, blogs, list­ings, tweets, and posts. Please email me if you are inter­ested and we can start nego­ti­at­ing.
    I will give com­plete step by step instruc­tions on how and what to write, it will mainly be cut­ting and past­ing and fol­low­ing direc­tion.
    If not inter­ested please refer me to some­one who might be.

  3. Sid says:

    February 5th, 2010 at 11:05 pm (#)

    Clear­trip is def­i­nitely THE site to go to for any kind of travel. Every­one can learn from them when it comes to intu­itive design and great cus­tomer service.

    For bus book­ings, I always pre­fer KSRTC. Though a govt. run ser­vice, their web­site runs per­fectly and is very con­ve­nient too. And they let you book all kinds of buses and not just Volvos. Have booked so many times with them that I have lost count. Absolutely no trouble.

    Oth­er­wise the best bet would be your local travel agent who gives you a paper ticket. There’s Red­bus also but I haven’t heard much good things about them either.

  4. anita says:

    February 9th, 2010 at 3:40 pm (#)

    @ joseph: i didn’t have any luck but they are refund­ing the money appar­ently in a few days.

    @ sid: i did finally go through KSRTC — thank­fully no prob­lems! i had a bad expe­ri­ence with Red­bus once — they hadn’t deliv­ered my ticket till the evening I was sup­posed to depart and I had to spend quite a lot of time on the phone try­ing to track my ticket!

  5. SP says:

    February 10th, 2010 at 1:16 am (#)

    Hey Anita,

    I had a hor­ri­ble hor­ri­ble time with my inter­na­tional travel book­ings from makemytrip.com Their ser­vice is the worst of all. They are not pro­fes­sional at all. 

    I had to talk directly to the airlines(British Air­ways) when makemytrip.com said changes to my ite­nary was not pos­si­ble (even though i had paid extra money while book­ing for this option). British Air­ways when i had called asked me not to book through this web­site again.

    what a night­mare it was.….

    Cheers
    SP

Leave a Response

About

JALS is the web space of Anita Bora. There’s more about me, includ­ing stuff you might not want to know, here.

On Twitter

    Calendar

    February 2010
    M T W T F S S
    « Jan    
    1234567
    891011121314
    15161718192021
    22232425262728

    Photos (view gallery)

    "Why not learn to enjoy the little things - there are so many of them"  ~ Author UnknownThe corner tableThe surya namaskarA quiet moment...There are many things to ponder about...KitKitThe lady posesEnterWalkwayI spy...Through the archesCheerful

    Disclaimer

    “The views expressed on this blog are my own, and do not reflect the views of my employer.”

    Popular Posts

    • Valparai — Very, very green!
    • A golden experience on wheels
    • Wotta Beauty!
    • For a slice of chocolate heaven!
    • The year in which…

    Random Posts

    • Ma Chérie
    • A walk down MG Road
    • Any Reliance users?
    • Article on running
    • Help required

    Recent Comments

    • Aruna Kohli (Sachdeva) commented on Back to School Again!
    • silla commented on Of gastronomy, gluttony and much gladness
    • Aathira commented on Sun behind the Clouds
    • mamatha commented on Tuk-tuk calling!
    • Matthieu Aubry commented on Of gastronomy, gluttony and much gladness

    ©2010 Just a little something