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They couldn’t make my trip!

By ⋅ February 3, 2010 ⋅ Post a comment

Had quite a bad expe­ri­ence with makemytrip.com today.

I booked a ticket online for a bus to Chen­nai in the morn­ing. After the pay­ment was done, the screen blanked out and I didn’t get a con­fir­ma­tion for my ticket.

Then I receive an SMS with my book­ing ID and a mes­sage that my credit card had been charged. But there was no ticket for me in my mailbox.

When these kind of gaffes hap­pens, I also realised that they don’t call to tell you that some­thing went wrong. I had to wait for around 10 min­utes on their toll free num­ber try­ing to fig­ure out what hap­pened. The lady apol­o­gised and asked me to try after an hour.

Later in the after­noon, I try again. After another 12 min­utes of hold­ing for some­one to answer, I get told that my book­ing is not done. My card is charged (!). And could I make the book­ing again? And not only that, pay again?

Why would I want to book my tick­ets again on a web­site which can’t get it right?

(Mean­while, I stum­bled across this when going through the Open Social Media Chal­lenge.)

Discussion

16 Responses to “They couldn’t make my trip!”

  1. Even I had a sim­i­lar expe­ri­ence with make­mytrip. But lucky me, after con­stantly dial­ing their num­ber for 2 days I got hold of some­one who sent me the ticket. I never went back to this site again.

    Posted by Joseph | February 3, 2010, 11:15 pm

  2. I am look­ing to hire a blog­ger to help me with my inter­net mar­ket­ing. I am attempt­ing to cre­ate a large inter­net based mar­ket­ing struc­ture for my branch in Bank of Amer­ica. Through, blogs, list­ings, tweets, and posts. Please email me if you are inter­ested and we can start nego­ti­at­ing.
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    If not inter­ested please refer me to some­one who might be.

    Posted by Michael Vrlaku | February 5, 2010, 2:42 am

  3. Clear­trip is def­i­nitely THE site to go to for any kind of travel. Every­one can learn from them when it comes to intu­itive design and great cus­tomer service.

    For bus book­ings, I always pre­fer KSRTC. Though a govt. run ser­vice, their web­site runs per­fectly and is very con­ve­nient too. And they let you book all kinds of buses and not just Volvos. Have booked so many times with them that I have lost count. Absolutely no trouble.

    Oth­er­wise the best bet would be your local travel agent who gives you a paper ticket. There’s Red­bus also but I haven’t heard much good things about them either.

    Posted by Sid | February 5, 2010, 11:05 pm

  4. @ joseph: i didn’t have any luck but they are refund­ing the money appar­ently in a few days.

    @ sid: i did finally go through KSRTC — thank­fully no prob­lems! i had a bad expe­ri­ence with Red­bus once — they hadn’t deliv­ered my ticket till the evening I was sup­posed to depart and I had to spend quite a lot of time on the phone try­ing to track my ticket!

    Posted by anita | February 9, 2010, 3:40 pm

  5. Hey Anita,

    I had a hor­ri­ble hor­ri­ble time with my inter­na­tional travel book­ings from makemytrip.com Their ser­vice is the worst of all. They are not pro­fes­sional at all.

    I had to talk directly to the airlines(British Air­ways) when makemytrip.com said changes to my ite­nary was not pos­si­ble (even though i had paid extra money while book­ing for this option). British Air­ways when i had called asked me not to book through this web­site again.

    what a night­mare it was.….

    Cheers
    SP

    Posted by SP | February 10, 2010, 1:16 am

  6. Thrice I had a bit­ter expe­ri­ence on the same day with train ticket once and twice with flight tick­ets — after tak­ing money from the cards the site returned error mes­sages.
    After I call them, They said they will refund the money within 7 days.

    Utterly poor service!

    Posted by Benny | April 4, 2010, 1:02 pm

  7. Thats a rare case with Make My Trip, they are rated no one travel agent in India. I have booked with them quite a few times now with­out any issue. I just hope these type of issues dont hap­pen again as it causes a ten­sion and pain to online bookers.

    Posted by make my trip | May 7, 2010, 1:03 pm

  8. I have been using their ser­vice for air­lines book­ings for quite sometime.Lately I find their ser­vice qual­ity has really deteriorated.Few days back I made a book­ing with them and my card was charged twice (this hap­pened once ear­lier also,though then I was lucky to get a quick refund). When I made a com­plaint to the com­pany they responded by com­mu­ni­cat­ing a ref.ID num­ber for my complaint.There is nei­ther any fur­ther com­mu­ni­ca­tion from the com­pany nor are they both­ered to reply to my sub­se­quent e-mails.With this kind of unre­spon­sive ser­vice I am now think­ing of using the ser­vices of some other com­pany for future bookings.

    Posted by Ashok | June 17, 2010, 2:19 pm

  9. I have been using MMT ser­vice for years and hardly faced any issue, fin­gers crossed. You may reach thr cus­tomer care to sort this out.

    Posted by paramount airways | July 23, 2010, 1:01 am

  10. I am a reg­u­lar online ticket booker and used make my trip, clear­trip and jet air­ways kon­nect for my tick­ets. Ser­vice of all are almost same, its just a rare scenario.

    Posted by yatra.com flights | July 27, 2010, 1:42 pm

  11. i had the worst expe­ri­ence with mmt. i think they delib­er­ately can­cel the flight book­ing sta­tus via net and then take at least a fortnight’s cycle to redeem the can­cel­la­tion. i faced this dur­ing my book­ing for mum-jaipur flight and the sales exec­u­tive informed me that the prob­lem was from air­lines. After a con­sid­er­able yelling the senior mem­ber of the sales team arranged to rebook the ticket but i got my refund for the already deb­ited amount only a fort­night later. i have decided never to book thru mmt.

    Posted by kruti | March 1, 2011, 3:50 pm

  12. Make My trip is the worst site i have ever seen , i booked a ticket for 22nd march from patna ->delhi->Mumbai . But when i reached to Patna air­port, Indigo guys said your ticket is booked on 23 rd march evening . Even i have SMS con­fir­ma­tion on my cell and Email also they have men­tion it was 22nd march . just imag­ine how much i was frus­trated. after that no cus­tomer care guys were answer­ing me . it was pathetic . i was com­ing mum­bai for my Appraisal . This is the worst site i have ever imag­ine . Please please don,t use this.

    Please please don,t use this. Make my trip
    Please please don,t use this. Make my trip

    Please please don,t use this.

    Posted by Sidhartha | April 7, 2011, 4:07 pm

  13. It might hap­pen some times. you can say that it is rare of the rarest case. As far i know MMT has been rated among the top OTA. And if mmt is so bad then why its has been rated among the top??

    Posted by Go Air | July 4, 2011, 9:55 pm

  15. MMT has done pretty well in recent times, was not aware that they have messed trips of many people.

    Posted by bus booking | February 2, 2012, 11:21 pm

  16. hmmm ppl i love trav­el­ling to all places… do u knw ter is some­thing called mydeals247 which pro­vides a wide range of hotel book­ing and many more… u all need to check it out u will love it…i had a great experience.….…

    Posted by anuradha | April 18, 2012, 11:45 am

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