Day: November 14, 2007

Where’s the customer in customer service?! Trouble with ICICI Bank

Update: November 21: Finally, after more than a month of running around the BTM branch managed to return the money back to my sister. Thanks to all the readers for their suggestions and advice! And also to the reader who had left the email addresses of the concerned people at ICICI who we emailed. (He had asked for his comment to be deleted). The saga is over but it has definitely left us with a really bad taste in the mouth. Update: November 20: As of today, after about a month, my sister still awaits closure and return of her money. She has written to mostly everyone including Kamath, and someone from his office actually called, listened to her story and assured her that they will resolve the issue. We’re hoping it happens soon! This seems to be a time for sharing horror stories. But in times when you feel no one is listening, I think at least we can resort to one outlet. That is, blog about it so at least others can come …